Contact the platform education desk
We answer technical questions about published exercises first, then route commercial conversations. Phone and postal details match our Seoul operations footprint.
Docs feedback / lab defect
Use this form for unclear exercise steps, broken lab routing, or accessibility issues in the learning shell. Sales inquiries are welcome but may route more slowly than technical tickets.
Support tiers
| Capability | Community | Cohort / enterprise |
|---|---|---|
| Response target | Best effort within 5 business days | Within 1 business day for sev-1 lab outages |
| Office hours | Forum + documented office hour calendar | Scheduled facilitator blocks included in contract |
| Custom curriculum edits | Not included | Scoped change requests via training manager |
| SLA-backed production support | Not offered | Not offered; we teach, we do not operate your clusters |
Reference repository
Public examples and issue tracking for lab automation snippets live alongside the curriculum team.